Active sessions

A session represents access to your Estavo account from a browser, device or application. A session can remain active after you close a browser unless you sign out or the session expires.

Account access

What an active session can show

Device type A computer, phone, tablet or another supported device.

Browser or application The browser or application used to access Estavo.

Approximate location A broad location inferred from the network connection.

Last active time The most recent recorded activity for the session.

Current session The device and browser you are using to review the list.

Session status Current, active, expired, ended or another supported status.

Session information can be approximate

Device names, browser descriptions and locations may not precisely identify the physical device or user. Review the details together rather than relying on one field.

Preparation

Before reviewing account sessions

Use a trusted device.
Confirm you are signed in to the correct Estavo account.
Identify the device and browser you are currently using.
Consider other devices you use regularly.
Review recent travel or network changes.
Check whether a VPN or mobile network was used.
Do not ignore access you cannot explain.
Keep another working sign-in method available.

Navigation

Open the active-session settings

Sign in to Estavo

Use your normal password, passkey or connected Google sign-in method.

Open the profile menu

Select your name, initials or profile icon.

Select Account & Security

Open the account access and security settings.

Select Active Sessions or Devices

Review the access currently associated with your account.

Session list

Review the available session details

Example account-access review.

3 sessions

Current computer and browser Current session · recently active

Current

Recognised mobile device Mobile browser · active recently

Review

Old or unfamiliar computer Browser session · no longer required

End

Current access

Identify the session you are using now

Look for a Current Session label.
Compare the displayed browser with the browser you are using.
Review the device type.
Check the most recent activity time.
Confirm the broad location is reasonable.
Do not end the current session unless you intend to sign out.

Device information

Review the device and browser description

Check whether the session shows a phone, tablet or computer.
Review the browser or application name.
Compare it with devices you use for Estavo.
Remember that browser updates can change the description.
Review whether several sessions belong to the same device.
End sessions associated with devices you no longer own.

Approximate location

Interpret session-location information carefully

The displayed location can be based on the internet connection rather than the precise physical position of the device.

Review whether the country or general region is expected.
Consider mobile-network routing.
Consider business networks and internet providers.
Review whether a VPN was active.
Do not rely on location alone to identify a user.
Treat unexplained country-level differences seriously.

Location is not always exact

A recognised device may appear in a nearby city or another network location. Review the device, browser, timing and location together.

Activity timing

Review when each session was last active

Compare the activity time with your own account use.
Review sessions active when you were not using Estavo.
Check whether background browser activity could explain the time.
Review old sessions that remain active.
End sessions that have not been used for a long period.
Investigate recent unfamiliar access immediately.

Expected access

Keep recognised sessions only where needed

Personal computer

Keep the session where the device is controlled, protected and regularly used.

Personal mobile device

Review that the phone or tablet remains secured and under your control.

Business device

Confirm the device remains assigned to you and follows your organisation’s security process.

Temporary device

End the session when the device was used only for a short-term purpose.

Unused access

End old sessions you no longer need

Identify sessions for replaced devices.
Review browsers you no longer use.
End sessions from previous workplaces or offices.
End access from temporary or borrowed devices.
Review sessions associated with old browser profiles.
Confirm the session disappears after ending it.

Suspicious access

Respond to a session you do not recognise

End the unfamiliar session.
Change or reset the account password.
Review registered passkeys.
Review connected Google sign-in.
Check the account email and profile details.
Secure the associated email account.
Review recent account activity and changes.
Contact Estavo support when unauthorised access is suspected.

Do not leave unexplained access active

An unfamiliar session may indicate that another person can access property, tenant, document or financial information.

Revoke access

End one active session

Select the session

Confirm the device, browser and activity details.

Select End Session or Sign Out

Use the action displayed for that session.

Confirm the action

Review that the correct session is selected.

Review the updated list

Confirm the ended session is no longer active.

Broad sign-out

End all other sessions where available

Use this option when you want to remove access from every other browser or device while retaining or re-establishing access on your current trusted device.

Confirm the current session is trusted.
Select End All Other Sessions where available.
Review any confirmation message.
Expect other devices to require sign-in again.
Change the password when the action is security-related.
Review passkeys and connected Google access separately.

Follow-up security

Secure the account after ending suspicious access

Change or reset the password

Use a new password not used on another service.

Review passkeys

Remove any passkey you do not recognise.

Review Google sign-in

Confirm only the intended Google account remains connected.

Review recent account activity

Check profile, property, document and financial changes for anything unfamiliar.

Shared device access

End access from shared or public devices

Sign out of Estavo when finished.
End the session from a trusted device.
Remove saved passwords from the shared browser.
Do not leave a passkey on the device.
Sign out of connected Google profiles where appropriate.
Delete downloaded reports and temporary files.
Change the password if credentials may have been saved.

Support review

Provide useful details when contacting support

Your Estavo account email.
Your name.
The unfamiliar device or browser description.
The approximate location shown.
The last active time.
Whether the session was ended.
Whether the password was changed.
Any unfamiliar account changes observed.
A screenshot with unnecessary personal information removed.

Do not provide secret credentials

Support does not need passwords, authentication codes, passkeys, reset links or Google credentials.

Troubleshooting

Common session and device problems

The sessions page is unavailable

Refresh the page and confirm you are signed in to the intended account.

The device description is unclear

Compare the browser, location and last active time with your own usage.

The location looks incorrect

Consider mobile networks, VPN use and internet provider routing.

The same device appears more than once

Different browsers, profiles or repeated sign-ins can create separate sessions.

A session will not end

Refresh the session list and try again from a trusted browser.

An ended session returns

The device may have signed in again using a stored password, passkey or Google account.

The current session ended accidentally

Return to the sign-in page and use a valid sign-in method.

Unfamiliar access continues

Change the password, review all sign-in methods and contact support.

Your active sessions have been reviewed

The next guide explains how to respond to suspicious account activity, secure every sign-in method and review recent changes made within your Estavo account.

Continue to suspicious activity

Review active sessions and devices