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Account & Security

Use Google sign-in

Sign in to Estavo using a connected Google account, select the correct Google profile, confirm that the existing landlord account opens and resolve cases where the wrong account appears.

Around 5 minutes Google account Connected sign-in

Google sign-in allows Estavo to recognise an approved Google account as a sign-in method. It does not give Estavo access to your Google password.

Connected access

How Google sign-in works with Estavo

Google identifies the account Google confirms which account you selected and approved.
Estavo matches the connection Estavo uses the approved account information to locate the connected Estavo account.
No Google password is shared Your Google password remains with Google and is not entered into Estavo.
Browser profiles matter The Google account already active in the browser can affect which option appears first.
Email matching can matter The Google email may need to match or be connected to the existing Estavo account.
Other sign-in methods can remain Password and passkey access may continue to be available separately.
Google sign-in is not the same as sharing Google credentials

Estavo receives only the approved sign-in information needed for the account connection.

Preparation

Before using Google sign-in

  • Confirm which Google account is connected to Estavo.
  • Check the Google account email.
  • Use a browser profile you recognise.
  • Sign out of unrelated Google accounts where necessary.
  • Use a trusted device.
  • Confirm the Google account itself is secure.
  • Keep another Estavo sign-in or recovery method available.
  • Do not continue when an unfamiliar Google account is selected.
Navigation

Open the Estavo sign-in page

1

Open Estavo directly

Go to the normal Estavo account sign-in page.

2

Review the page address

Confirm you are using the genuine Estavo sign-in page before continuing.

3

Locate Continue with Google

Use the Google sign-in action rather than entering Google credentials into another field.

Start sign-in

Select the Google sign-in option

  • Select Continue with Google.
  • Wait for the Google account selector.
  • Review the displayed account names and emails.
  • Do not select an unfamiliar account.
  • Use another account only when the intended address is not shown.
  • Cancel the process if the browser behaves unexpectedly.
Account selection

Choose the correct Google account

Choose a Google account

Example account-selection view.

Select carefully
  • Check the complete Google email address.
  • Compare it with the Estavo account email.
  • Review the Google profile image where available.
  • Select only the account you intended to use.
  • Use another account if the correct one is not listed.
  • Do not select a shared Google account without authority.
Google confirmation

Approve the Google sign-in request

  • Review that Estavo is the requesting service.
  • Check the selected Google email.
  • Review the information displayed by Google.
  • Approve only the sign-in you started.
  • Complete any Google security check.
  • Do not share Google authentication codes.
  • Cancel the process if the account or request is unfamiliar.
Never provide your Google password to Estavo support

Google passwords and authentication codes must remain private.

Verify access

Confirm that the correct Estavo account opened

  • Review the account name or initials.
  • Check the landlord dashboard.
  • Confirm the expected properties are visible.
  • Review recent account activity.
  • Check the account email in Account & Security.
  • Sign out immediately if the account is unfamiliar.
  • Do not add records to an account you do not recognise.
Browser profiles

Manage several Google accounts in one browser

  • Review which Google profile is active.
  • Use the Google account selector rather than accepting the first account automatically.
  • Sign out of unrelated accounts where necessary.
  • Use a separate browser profile for business access where appropriate.
  • Check the selected email before approval.
  • Do not rely only on the profile image.
  • Sign out of Estavo before switching Google accounts.
Incorrect account

When Google opens the wrong Estavo account

1

Stop using the account

Do not add, edit or delete any records.

2

Sign out of Estavo

End the current session.

3

Review the Google account

Check the email and browser profile selected.

4

Sign in again carefully

Select the Google account connected to the intended Estavo account.

Duplicate-account risk

When Google appears to create a new Estavo account

  • Stop before adding properties or personal information.
  • Check the selected Google email.
  • Review whether the original Estavo account uses another email.
  • Try the original password, passkey or Google account.
  • Do not repeatedly create new accounts.
  • Record the email addresses involved.
  • Contact support before transferring or recreating records.
A different Google email may be treated as a different user

Confirm the original account connection before creating or entering records in a new account.

Changed account email

Review Google sign-in after changing your Estavo email

  • Check the new Estavo account email.
  • Review which Google account remains connected.
  • Do not assume the Google connection changed automatically.
  • Confirm password or passkey access still works.
  • Test Google sign-in only after confirming another method.
  • Contact support if the connection opens another account.
Other access methods

Use Google alongside passwords and passkeys

Password access

A password can provide another way to sign in or recover access where enabled.

Passkey access

Passkeys can provide passwordless access from trusted devices.

Google access

Google sign-in depends on continued access to the connected Google account.

Recovery planning

Keep at least one additional working sign-in or recovery method where possible.

Remove connection

Disconnect Google sign-in carefully

  • Confirm another sign-in method works.
  • Check that the account email is current.
  • Review passkeys and password access.
  • Open connected sign-in settings where available.
  • Select Disconnect only for the intended Google account.
  • Complete any confirmation step.
  • Test the remaining sign-in method afterwards.
Do not disconnect the only working sign-in method

Confirm password or passkey access before removing Google sign-in.

Shared access

Use Google sign-in safely on shared devices

  • Avoid signing in through another person’s Google profile.
  • Do not save Google credentials on the device.
  • Sign out of Estavo after use.
  • Sign out of Google where appropriate.
  • Close the browser.
  • Remove downloaded Estavo files.
  • Review active Estavo sessions from a trusted device.
Connected-account security

Protect the connected Google account

  • Use a strong, unique Google password.
  • Review Google security settings.
  • Protect recovery email and telephone details.
  • Review active Google sessions and devices.
  • Respond to unfamiliar Google security alerts.
  • Do not share Google authentication codes.
  • Secure Google immediately if Estavo access looks suspicious.
Support review

Provide useful details when contacting support

  • Your Estavo account email.
  • The Google email selected.
  • Your name.
  • Whether the correct, wrong or a new Estavo account opened.
  • Whether password or passkey access still works.
  • The approximate time of the sign-in attempt.
  • Any non-sensitive error message.
  • A screenshot with unnecessary personal information removed.
Do not provide Google credentials

Support does not need your Google password, authentication code or recovery link.

Troubleshooting

Common Google sign-in problems

Continue with Google is unavailable

Refresh the page and confirm Google sign-in is available for the account.

The wrong Google account is selected

Cancel the process and use the account selector or another browser profile.

Google sign-in returns an error

Try again from the Estavo sign-in page and review the selected Google account.

The wrong Estavo account opens

Sign out immediately and review the Google email and browser profile.

A blank Estavo account opens

Check whether a different Google email created or accessed another account.

Google sign-in worked before but now fails

Review recent email changes, Google access and connected-account settings.

The Google account is no longer accessible

Use a working Estavo password or passkey and secure the account settings.

No sign-in method works

Contact support with both email addresses and do not create additional Estavo accounts.

Google sign-in has been reviewed

The next guide explains how to review active Estavo sessions and devices and end access you no longer recognise or need.

Continue to active sessions