Set up and manage passkeys

What a passkey does

Before adding a passkey

• Confirm you are signed in to the correct Estavo account.
• Use a device you own or control.
• Protect the device with a PIN, password or biometric check.
• Confirm your browser or password manager supports passkeys.
• Check that another sign-in or recovery method remains available.
• Avoid creating a passkey on a shared or public device.
• Review which provider will store the passkey.
• Use a recognisable label where Estavo permits naming.

Understand where a passkey may be stored

Open the passkey settings

Add a new passkey

Use a clear passkey label

• Use the device or provider name where useful.
• Include whether it is a phone, computer or security key.
• Avoid vague labels such as “New passkey”.
• Do not include passwords or secret information in the label.
• Use a label that will remain understandable later.
• Review labels after replacing or renaming devices.

Confirm the passkey was added

• Check the new passkey appears in the list.
• Review the label.
• Check the creation date where shown.
• Confirm the device or provider is recognised.
• Keep another sign-in method available.
• Do not remove the original access method immediately.

Sign in to Estavo using a passkey

Use a passkey from another trusted device

Your browser may offer an option to use a passkey stored on another phone, tablet, computer or provider account.

• Select the other-device option where offered.
• Confirm both devices are trusted.
• Follow any QR-code or proximity instructions.
• Approve the sign-in on the device holding the passkey.
• Do not scan unexpected sign-in codes.
• Cancel the process when the account or device is unfamiliar.

Review registered passkeys regularly

• Check every passkey label.
• Review the associated device or provider.
• Check when each passkey was added where shown.
• Identify passkeys for old or replaced devices.
• Remove passkeys you no longer control.
• Investigate unfamiliar entries immediately.
• Keep at least one reliable sign-in or recovery method.

Remove a passkey from your Estavo account

Respond when a device is lost, replaced or sold

• Sign in using another trusted method.
• Open the Passkeys section.
• Remove the passkey associated with the missing device.
• Review active sessions and end unfamiliar access.
• Change the password where exposure is possible.
• Secure the operating-system or provider account.
• Use remote device-lock or erase features where available.
• Add a replacement passkey only on a trusted device.

Avoid passkeys on shared or public devices

• Do not create a passkey on a public computer.
• Avoid a shared browser or operating-system profile.
• Do not store the passkey in another person’s password manager.
• Remove accidental passkeys immediately.
• Sign out after using a shared device.
• Review active sessions from a trusted device.
• Use individual Estavo accounts rather than shared credentials.

Keep another working sign-in method

Respond to an unfamiliar passkey

• Remove the unfamiliar passkey.
• Change or reset the account password.
• Review active sessions.
• Check the connected Google account.
• Review the account email and profile details.
• Secure the connected email account.
• Review recent property, document and financial activity.
• Contact Estavo support with non-sensitive information.

Provide useful details when contacting support

• Your Estavo account email.
• Your name.
• The passkey label where available.
• The device or provider involved.
• Whether you can still sign in.
• Which other sign-in methods remain available.
• The approximate time the problem started.
• Any non-sensitive error message.
• Whether the passkey is familiar or suspicious.

Common passkey problems