Login
Start Free
Account & Security

Update your profile details

Review and update your name, contact information and other available profile details, confirm the changes have been saved and understand which account information is managed separately.

Around 4 minutes Profile settings Contact details

Your profile details identify you within Estavo and may be used in account communication, system records and areas visible to authorised users. Keep the information current and only enter details you are authorised to use.

Profile information

Profile details you may be able to update

First name The name used to identify you within the account.
Last name Your family name or surname.
Telephone number Your current contact number where the field is available.
Display information Initials, profile label or other information displayed in the account.
Business details Landlord or business information where these fields are included in your profile settings.
Communication preferences Profile-related preferences where available.
Available fields can vary

The exact profile fields shown can depend on the account type, role and current Estavo settings.

Preparation

Before updating your profile

  • Confirm you are signed in to the intended account.
  • Review the existing profile information.
  • Confirm the new information is correct.
  • Check that you are authorised to use any business details entered.
  • Confirm the telephone number is current.
  • Review whether the account email needs a separate change.
  • Do not enter another person’s details into your own profile.
  • Use a trusted device for account changes.
Navigation

Open your profile settings

1

Sign in to Estavo

Open your account using your normal sign-in method.

2

Open the profile menu

Select your name, initials or profile icon from the account navigation.

3

Select Profile or Account Settings

Open the section containing your personal and contact information.

Identity details

Review your name

  • Check the spelling of your first name.
  • Review your last name or surname.
  • Remove accidental spaces or duplicated text.
  • Use the name appropriate for your account records.
  • Check how initials or the display name appear.
  • Save changes only after confirming the information.
Contact information

Review your contact details

Telephone number

Enter a current number using the format accepted by the profile form.

Contact email

Review whether the displayed contact email is editable or linked to the account email.

Preferred details

Review any available contact or communication preferences.

Outdated information

Remove or replace contact details you no longer use.

Landlord or business information

Review business details where available

  • Confirm the displayed landlord or business name.
  • Review the main contact details.
  • Check any business telephone number.
  • Review correspondence information where shown.
  • Confirm the details belong to the correct account.
  • Do not use another organisation’s information without authority.
  • Contact support where a protected business field is incorrect.
Sign-in email

Understand the difference between profile and account email

The email shown in your profile may also be the address used to sign in. Changing a general contact field does not necessarily change your account email or connected Google sign-in.

  • Check the email displayed in Account & Security.
  • Review whether the field is editable.
  • Use the dedicated change-email process where available.
  • Complete any required verification.
  • Check connected Google sign-in separately.
  • Do not assume a profile update changes sign-in access.
Changing the account email can affect access

Use the separate account-email guide before changing the address used for sign-in.

Edit information

Update the profile fields

Profile details

Example profile form

Editable profile
Enter your first name
Enter your last name
Enter your contact number
Managed separately where required
1

Select Edit where required

Some profile pages display an Edit action before the fields become available.

2

Update the relevant fields

Change only the information that requires correction.

3

Review the complete form

Check that no correct information was removed or altered accidentally.

Save profile

Save your changes

  • Review all edited fields.
  • Check required fields are complete.
  • Remove accidental spaces.
  • Check telephone-number formatting.
  • Select Save, Update Profile or the displayed action.
  • Wait for the save process to complete.
  • Do not close the page during the update.
Verify changes

Confirm the profile was updated

  • Review the confirmation message.
  • Refresh the profile page where necessary.
  • Check the updated fields.
  • Review your name or initials in the account menu.
  • Sign out and back in only where required.
  • Check whether the change affects communication details.
  • Contact support where the old information remains.
Some displayed information may update after refresh

Reopen the profile or refresh the page before attempting the same change again.

Correct mistakes

Correct incorrect profile information

1

Reopen the profile

Confirm the incorrect information was saved.

2

Edit the affected field

Replace the incorrect value with confirmed information.

3

Save and verify again

Check the profile after the update completes.

Restricted information

Review fields that cannot be edited directly

  • Check whether the field is greyed out or read-only.
  • Review whether it is managed in another settings area.
  • Use the dedicated account-email process for sign-in changes.
  • Review whether business details require account-owner access.
  • Check whether your role permits the change.
  • Contact support with the field name and correct information.
  • Do not create another account solely to replace a locked field.
Individual access

Avoid sharing one profile between several people

  • Use an individual profile for each authorised user.
  • Do not share passwords or passkeys.
  • Do not replace your name with another user’s details.
  • Keep account activity attributable to the correct user.
  • Sign out of shared devices.
  • Review user access when someone leaves the business.
Do not share account credentials

Shared access makes it harder to identify who made changes and increases the risk of unauthorised access.

Personal information

Review the information entered into your profile

  • Enter only information required for the account.
  • Keep contact details current.
  • Avoid entering sensitive information into general text fields.
  • Do not include passwords or authentication details.
  • Review who can view profile information.
  • Use appropriate business contact details where required.
  • Contact support where information must be corrected but is locked.
Support review

Provide useful information when contacting support

  • Your current account email.
  • Your name.
  • The profile field that needs correction.
  • The correct non-sensitive information.
  • A description of any save error.
  • The time the update was attempted.
  • A screenshot with unnecessary personal information removed.
Do not provide secret credentials

Support does not need your password, passkey, authentication code or password-reset link to review a profile issue.

Troubleshooting

Common profile-update problems

The Edit button is unavailable

Check your role and whether the field is managed in another settings area.

The profile will not save

Review required fields, formatting and any validation message.

The telephone number is rejected

Check the accepted country code and number format.

The old name still appears

Refresh the page and reopen the profile before editing again.

The account email did not change

Use the separate account-email process rather than the general profile form.

A business field is locked

Confirm whether account-owner access or support review is required.

The update caused incorrect initials

Review the first and last name fields and remove duplicated text.

Changes disappear after refresh

Confirm the save completed and contact support if the issue continues.

Your profile details have been reviewed

The next guide explains how to change the email used for your Estavo account and complete any required confirmation or sign-in checks.

Continue to account email