Purchase a Marketplace service
Browse available services, review the live price and requirements, connect the order to the correct tenant or property and complete the purchase inside Estavo.
Marketplace services are purchased from inside your Estavo account. The live service page shows the current availability, price, required information and purchase process before you add anything to your basket.
Choose the service you need
Tenant checks
Purchase available ID, AML, credit or related tenant-screening services.
EPC services
Select a property and order available EPC-related services.
Document storage
Increase your account’s document-storage allowance.
SMS packs
Add SMS credits for supported messaging services.
Service availability, descriptions, prices and supplier requirements may change. Review the current information displayed inside Estavo.
Before purchasing a Marketplace service
- Confirm the service is required.
- Check whether a similar order already exists.
- Identify the correct tenant, tenancy or property.
- Review the live service description.
- Check the price and any quantity selected.
- Review the information required to submit the order.
- Confirm your account has permission to purchase.
- Check whether payment details are available.
- Review any expected processing time.
- Avoid placing a second order while another remains pending.
Open the Marketplace
Sign in to Estavo
Open your landlord account using your normal sign-in method.
Select Marketplace
Open the Marketplace from the main account navigation.
Review the available categories
Browse tenant services, property services, storage and messaging add-ons.
Browse and select a service
- Open the relevant Marketplace category.
- Read the service title and description.
- Check whether the service is available now.
- Review the displayed price.
- Check whether the service applies to a person or property.
- Review whether extra information or documents are required.
- Select the service to open its full details.
Review the complete service details
Some Marketplace purchases may create an order that remains pending or processing until the supplier completes the service.
Select the correct tenant or property
- Select the tenant for tenant-check services.
- Confirm the tenant belongs to the intended tenancy.
- Select the property for EPC or property services.
- Review the complete property address.
- Check current and historical tenancy records.
- Confirm the correct landlord account is being used.
- Do not rely on a name or address fragment alone.
- Review similar or duplicate records carefully.
A service ordered against the wrong tenant or property may not be transferable after submission.
Enter the required service details
- Complete all required fields.
- Review names and dates carefully.
- Check the property address.
- Confirm the selected tenant information.
- Upload required documents only where requested.
- Open every uploaded file before proceeding.
- Avoid adding unrelated personal information.
- Review any declaration or confirmation displayed.
- Save the draft where that option is available.
Review the live price and purchase details
Marketplace service order
Example order summary
- Confirm the service name.
- Review the selected quantity.
- Check the connected tenant or property.
- Review the displayed subtotal and total.
- Check any payment or supplier information.
- Do not proceed using an earlier remembered price.
Add the service to your basket
Complete the service form
Confirm all required information is present.
Select Add to Basket
Add the configured service to your Marketplace basket.
Wait for confirmation
Confirm the basket count or order summary updates.
Open the basket
Review the selected service before checkout.
Review the basket before payment
- Confirm every service in the basket.
- Remove unrelated or duplicate items.
- Check the quantity.
- Review each tenant or property connection.
- Confirm the live price.
- Review the total order amount.
- Check required information is complete.
- Open any attached documents again.
- Confirm no similar order already exists.
Complete the Marketplace payment
Select Checkout
Open the secure payment stage from the basket.
Review the final total
Confirm the amount before entering payment details.
Complete the payment
Follow the payment steps displayed in Estavo.
Wait for confirmation
Do not close or refresh the page while payment is being processed.
Check Marketplace Orders and your payment confirmation first. The original payment may have completed even if the page did not update.
Confirm the order was created
- Review the on-screen confirmation.
- Check the order reference.
- Confirm the purchased service.
- Review the connected tenant or property.
- Check the payment status.
- Review the initial service status.
- Open Marketplace Orders.
- Confirm the order appears only once.
- Keep the confirmation for reference where required.
Understand the order status
Not yet purchased
The service remains editable and no payment has been completed.
Payment confirmed
Payment has been recorded and the order can proceed.
Service underway
The order has been submitted and remains in progress.
Order incomplete
Review the payment or service failure before trying again.
Avoid ordering the same service twice
- Check Marketplace Orders before retrying.
- Search using the tenant or property.
- Review payment confirmations.
- Check pending and processing orders.
- Allow time for the order status to update.
- Do not rely only on the basket becoming empty.
- Contact support where payment is confirmed but the status is unclear.
Some services remain processing after payment. A second purchase may create a separate charge and duplicate order.
Common Marketplace purchase problems
The service cannot be selected
Check whether it is currently available and whether your account has permission to purchase it.
The tenant or property is missing
Review the record status and confirm it exists in the correct landlord account.
The service will not enter the basket
Check that every required field and connection has been completed.
The basket shows the wrong quantity
Update or remove the item before proceeding to payment.
The price is different from expected
Use the live price displayed inside Estavo and review the selected service and quantity.
Payment failed
Review the displayed payment message and check your order history before retrying.
Payment completed but the order is missing
Refresh Marketplace Orders, retain the payment reference and contact support before paying again.
The order is connected incorrectly
Do not place a replacement order immediately. Review whether the existing order can be corrected and contact support where necessary.
The Marketplace purchase has been completed
The next guide explains how to select a tenant, choose an available screening service and submit a tenant-check order.
Continue to tenant checks