Order a tenant check
Select the correct tenant, review the screening services currently available, confirm the required information and submit the order through the Estavo Marketplace.
Tenant checks can involve personal information and third-party screening providers. Review the live service details, your lawful basis or authority to proceed, and the selected tenant record before placing the order.
Review the tenant checks currently available
Identity check
Review available services intended to check the identity information supplied for the tenant.
AML screening
Submit an available anti-money-laundering screening service using the requested tenant information.
Credit-related check
Review available credit or financial screening services and the information required to order them.
Available checks, supplier requirements, prices and processing times can change. Review the current details shown inside Estavo.
Before ordering a tenant check
- Confirm the check is required.
- Review whether a similar check already exists.
- Identify the correct tenant record.
- Review the connected property and tenancy.
- Check the tenant’s name and date of birth where recorded.
- Confirm current contact details.
- Review the information required by the live service.
- Prepare any requested documents.
- Confirm you have the appropriate authority or lawful basis.
- Review the live price before proceeding.
Review why the check is needed, how the result will be used and whether the information requested is appropriate for that purpose.
Open tenant checks in the Marketplace
Open Marketplace
Select Marketplace from the main Estavo navigation.
Open Tenant Services
Select the tenant-check or tenant-services category.
Review available checks
Compare the live descriptions, requirements, prices and expected outputs.
Select the appropriate tenant check
Select the correct tenant
Open the tenant selector
Search using the tenant’s name, email address or connected property.
Review similar names
Check the email address, tenancy and property before selecting.
Select the tenant
Connect the check to the intended person.
Confirm the tenancy
Review whether the order relates to the current or another relevant tenancy.
Confirm the property, tenancy, email address and other available identifying details before ordering.
Review the tenant information
Tenant-check order
Example order summary
- Review the full name.
- Check the date of birth where required.
- Review the current address.
- Check email and telephone details.
- Review the property and tenancy connection.
- Correct inaccurate information before proceeding.
Provide the required tenant information
- Complete every mandatory field.
- Enter names exactly as required.
- Review date-of-birth information.
- Check current and previous addresses where requested.
- Review email and telephone details.
- Enter only information relevant to the selected check.
- Do not guess missing information.
- Correct the tenant record where the stored data is wrong.
- Review the complete form before continuing.
Add requested documents where required
Select the correct document
Confirm the file belongs to the selected tenant and is relevant to the check.
Review every page
Check that the document is complete and readable.
Check the version
Use the current valid document where a newer version exists.
Limit unnecessary data
Do not upload unrelated documents or information not requested for the service.
Review your authority to submit the check
- Review why the check is being ordered.
- Confirm the appropriate lawful basis or authority.
- Review any tenant notice or consent requirement that applies.
- Read any declaration shown by the service provider.
- Confirm the information will be used only for the stated purpose.
- Restrict access to the order and result appropriately.
- Do not use a result for an unrelated purpose without review.
Review your own data-protection obligations and the live supplier requirements before submitting personal information.
Review the live price
- Confirm the selected check type.
- Review the live Marketplace price.
- Check the selected quantity.
- Confirm only one tenant is connected where intended.
- Review whether the service is already included in another order.
- Check the basket total before payment.
- Do not rely on an earlier remembered price.
Add the tenant check to your basket
Complete the form
Confirm all required tenant information and documents are present.
Select Add to Basket
Add the configured check to your Marketplace basket.
Open the basket
Review the tenant, check type, quantity and live price.
Remove duplicates
Confirm the same tenant check has not been added twice.
Complete the payment
Select Checkout
Open the Marketplace payment stage.
Review the final order
Confirm the tenant, check type and total amount.
Complete payment
Follow the secure payment instructions displayed.
Wait for confirmation
Do not close or refresh the page while payment and order creation are processing.
Confirm the tenant-check order
- Review the order confirmation.
- Check the order reference.
- Confirm the selected tenant.
- Review the property and tenancy.
- Check the screening service ordered.
- Review the payment status.
- Open Marketplace Orders.
- Confirm the order appears only once.
Track the tenant-check status
Not submitted
Information has been entered but the order has not been purchased.
Order received
The check has been submitted for processing.
Check underway
The supplier or service is processing the order.
Result available
The service has returned a result or completed status.
Review the existing order first. A second purchase may create another charge and duplicate screening request.
Review and store the result appropriately
- Open the completed order.
- Confirm the result belongs to the correct tenant.
- Review the complete supplier response.
- Check any stated limitations or dates.
- Restrict access to authorised users.
- Connect the result to the correct tenant or tenancy where supported.
- Do not treat a check as broader proof than the supplier states.
- Review whether further action is required.
- Retain or remove the information according to your process.
Review the supplier’s scope, wording and limitations. Estavo organises the order and result but does not guarantee its accuracy, completeness or suitability.
Common tenant-check problems
The tenant cannot be selected
Check the tenant record is active and connected to the correct landlord account.
The required information is missing
Update the tenant record or obtain the requested information before continuing.
A document will not upload
Check the file type, size, readability and available storage.
The check will not enter the basket
Confirm every mandatory field, declaration and required document is complete.
The price is different from expected
Use the live Marketplace price and review the exact service selected.
Payment completed but no order appears
Review Marketplace Orders and retain the payment reference before attempting another purchase.
The check remains processing
Review the supplier timing shown in the order and avoid submitting a duplicate request.
The order was linked to the wrong tenant
Do not place another order immediately. Review whether the existing order can be corrected and contact support.
The tenant check has been submitted
The next guide explains how to select a property, review an available EPC service and submit the order through the Marketplace.
Continue to EPC services