Order an EPC service
Select the correct property, review the EPC service currently available, provide the required property and access details and submit the order through the Estavo Marketplace.
An EPC-related Marketplace order must be connected to the correct property. Review the full address, occupancy, contact information, access arrangements and live supplier details before placing the order.
How EPC services work
Property connection
The order is linked to a selected property in your Estavo account.
Assessment service
The available supplier service may require property information, access and an appointment.
Completed record
A completed order can be reviewed and connected to the property’s compliance or document history.
Availability, supplier scope, price, geographic coverage and expected processing times may change. Use the current details displayed inside Estavo.
Before ordering an EPC service
- Confirm the property requires the service.
- Review whether an EPC order already exists.
- Check the current EPC record and expiry date.
- Confirm the full property address.
- Review the property type and occupancy.
- Identify the appropriate access contact.
- Review tenant contact details where access is required.
- Check any supplier coverage or appointment requirements.
- Review the live price.
- Avoid ordering twice while another service is pending.
Open EPC services in the Marketplace
Open Marketplace
Select Marketplace from the main Estavo navigation.
Open Property Services
Select the property-services or EPC category.
Open the EPC service
Review its live description, price and required information.
Select the available EPC service
Select the correct property
Open the property selector
Search using the address, postcode or property reference.
Review similar addresses
Check the house number, flat number, street and postcode.
Select the property
Connect the service to the intended property record.
Confirm the selected address
Recheck the complete address before continuing.
Similar addresses can refer to different dwellings. Confirm the exact property before payment.
Review the property details
EPC service order
Example property summary
- Review the full address.
- Check the property type.
- Review the number of units where relevant.
- Confirm occupancy status.
- Review the current tenancy.
- Check existing compliance records.
- Correct inaccurate property information before ordering.
Review occupancy and access arrangements
Occupied property
Review the current tenancy and identify the appropriate person for appointment access.
Vacant property
Confirm who holds the keys and how the assessor can obtain access.
Managed access
Add the appropriate landlord, agent or authorised contact details.
Restricted access
Record relevant access arrangements without adding unnecessary security information.
Use the supplier’s secure process for sensitive access information where one is provided.
Provide the correct contact details
- Select the appropriate appointment contact.
- Review the full name.
- Check the email address.
- Confirm the telephone number.
- Review whether the person can arrange access.
- Check joint tenants separately where relevant.
- Do not use a former tenant’s details.
- Update the property or tenant record if stored details are wrong.
Review the current EPC record
- Open the property’s compliance area.
- Check whether an EPC is already stored.
- Review its issue and expiry dates.
- Open the current document where available.
- Check whether another EPC service is already pending.
- Confirm the new order is required.
- Do not order solely because the document cannot be found without checking the full record.
Complete the required service information
- Complete all mandatory fields.
- Review the property address.
- Confirm occupancy status.
- Add appropriate access details.
- Review the appointment contact.
- Enter any supplier-requested property information.
- Do not guess unknown information.
- Avoid adding unrelated personal data.
- Review the completed form before continuing.
Review the live price and service terms
- Confirm the selected EPC service.
- Review the current live price.
- Check whether additional charges are shown.
- Review appointment and cancellation information.
- Check the selected property.
- Confirm the quantity is correct.
- Review the basket total.
- Do not rely on a price shown outside the live Marketplace.
Add the EPC service to your basket
Complete the service form
Confirm the property, contact and access information is complete.
Select Add to Basket
Add the configured EPC service to your basket.
Open the basket
Review the property, service and live price.
Remove duplicate items
Confirm the same property service is not included more than once.
Complete the payment
Select Checkout
Open the Marketplace payment stage.
Review the final order
Confirm the service, property and total amount.
Complete payment
Follow the payment instructions displayed in Estavo.
Wait for confirmation
Do not refresh or close the page while payment and order creation are processing.
A payment or order may have completed even if the confirmation page was interrupted.
Track the EPC service order
Not yet purchased
The service information has not been submitted for payment.
Order received
The Marketplace order has been created and awaits further processing.
Appointment arranged
An appointment or service stage has been arranged where supported.
Service completed
The order has reached its completed status and any available output can be reviewed.
Review the existing order and supplier status before purchasing the same service again.
Review the completed EPC service
- Open the completed Marketplace order.
- Confirm it belongs to the correct property.
- Review any available result or document.
- Check the issue date and expiry date where provided.
- Open and review the complete file.
- Connect the document to the property and compliance record where supported.
- Archive or replace the previous EPC document appropriately.
- Review Tenant Portal visibility before sharing.
- Check whether any follow-up action is required.
Review the complete document, property details, dates and supplier information before relying on or sharing it.
Common EPC-order problems
The property cannot be selected
Check the property is active and stored in the correct landlord account.
The address is incomplete
Update the property record before submitting the order.
The service is unavailable
Review the live Marketplace availability and any supplier location restrictions.
The order will not enter the basket
Confirm all required property, contact and access fields are complete.
The price is different from expected
Use the current live Marketplace price and review the exact service selected.
Payment completed but no order appears
Review Marketplace Orders and retain the payment reference before trying again.
The appointment contact is wrong
Review whether the order can be updated and contact support or the supplier where required.
The order was linked to the wrong property
Do not immediately place another order. Review the existing order and contact support.
The EPC service has been ordered
The next guide explains how to increase your available document capacity using the storage options available through the Estavo Marketplace.
Continue to document storage