Review Marketplace orders
Find previous purchases, review payment and service statuses, confirm tenant and property connections and open available results, documents, storage add-ons or SMS credit activity.
Marketplace Orders provides a history of purchased services and add-ons. Use it to confirm payment, track supplier activity, review results and identify orders that remain processing, failed or incomplete.
What Marketplace order history contains
Service underway
Payment is recorded and the supplier or service is completing the order.
Result available
The service has completed and any available output can be reviewed.
Add-on applied
Storage capacity or SMS credits have been added to the account.
Review required
Payment, submission or service processing did not complete as expected.
An order may be paid successfully while the related service remains submitted, booked or processing.
Open Marketplace Orders
Open Marketplace
Select Marketplace from the main Estavo navigation.
Select Orders
Open the order-history or previous-purchases area.
Review the latest entries
Orders are normally displayed with the most recent activity first.
Open an order
Select the reference or service name to review the full record.
Search and filter Marketplace orders
Review the order summary
Marketplace Orders
Example account purchase history
Tenant screening service
Order reference: EST-MKT-1048
EPC service
Order reference: EST-MKT-1041
SMS pack
Order reference: EST-MKT-1039
Property service
Order reference: EST-MKT-1035
Check the payment status
- Confirm whether payment is marked successful.
- Review the amount paid.
- Check the payment date and time.
- Review the payment reference.
- Check for pending or declined payments.
- Review whether a refund or adjustment is recorded.
- Do not assume a service failure means payment also failed.
Check the service or add-on status
Submitted
The order has been passed into the service workflow.
Processing
The supplier or system is working on the order.
Booked
An appointment or next service stage has been arranged where supported.
Complete or active
The result is available or the purchased account benefit has been applied.
Review the connected tenant, property or account
- Confirm the connected tenant for screening orders.
- Review the tenancy and property.
- Check the full address for property services.
- Confirm storage was added to the correct account.
- Review the account receiving SMS credits.
- Check for duplicate records with similar names or addresses.
- Contact support where the order was connected incorrectly.
Review whether the existing order can be corrected, cancelled or reassigned before making another purchase.
Review a tenant-check order
- Confirm the tenant identity.
- Review the connected tenancy and property.
- Check the screening service ordered.
- Review the information submitted.
- Check the current processing status.
- Open the result when available.
- Review supplier limitations and dates.
- Restrict result access appropriately.
Review an EPC or property-service order
- Confirm the complete property address.
- Review the service ordered.
- Check occupancy and access information.
- Review the appointment or booking status.
- Check the contact details supplied.
- Open the completed output where available.
- Connect relevant documents to the property record.
- Review whether further compliance action is required.
Review a document-storage purchase
Purchased capacity
Confirm whether the order was for 2 GB, 5 GB or 10 GB.
Activation status
Check whether the add-on is active or still processing.
Account allowance
Open storage usage and verify that the total capacity increased.
Available capacity
Review the new total after existing document usage.
Review an SMS pack purchase
- Confirm the pack purchased.
- Review the number of credits.
- Check whether the order is active.
- Open the SMS balance.
- Confirm the credits were added once.
- Review recent usage.
- Check for duplicate pack purchases.
Open an available Marketplace result
Open the completed order
Confirm the order reference and connected record.
Select View Result
Open the supplier response, report or completed output.
Review the complete result
Check names, addresses, dates, scope and any stated limitations.
Record any required action
Update the relevant tenant, property, compliance or document workflow.
Estavo organises the Marketplace result but does not independently guarantee its accuracy, completeness or suitability.
Review documents connected to the order
- Open the document before saving or sharing it.
- Confirm it belongs to the correct tenant or property.
- Review every page.
- Check the issue and expiry dates where applicable.
- Review the supplier details.
- Store the document in the appropriate Estavo record.
- Check Tenant Portal visibility before sharing.
- Avoid retaining unnecessary duplicate copies.
Review an order that is still processing
- Check the order submission date.
- Review the expected processing time shown by the service.
- Check for appointment or information requests.
- Review whether the supplier needs additional details.
- Confirm the payment remains successful.
- Do not purchase the service again while it is active.
- Contact support where the status exceeds the expected timeframe.
Review a failed or incomplete order
- Open the complete order record.
- Review the payment status separately.
- Check the displayed failure reason.
- Confirm whether the service was submitted.
- Review whether any add-on or result was applied.
- Retain the order and payment references.
- Avoid creating a duplicate purchase until the outcome is clear.
Confirm whether funds were taken before retrying, replacing or purchasing the service again.
Common Marketplace order problems
The order cannot be found
Search by date, service, payment reference, tenant or property and remove restrictive filters.
The payment is successful but the order is missing
Retain the payment reference and contact support before purchasing again.
The status has not changed
Review the expected supplier timeframe and refresh the order before taking further action.
The result cannot be opened
Check whether the order is complete and whether your account has permission to view the output.
The order is linked to the wrong record
Do not repurchase immediately. Contact support and provide the order reference.
Storage did not increase
Confirm the add-on is active, refresh storage usage and review the purchased capacity.
SMS credits are missing
Check the pack status and current account balance before buying another pack.
Duplicate orders appear
Stop further purchases and review payment references before contacting support.
The Marketplace orders have been reviewed
The next guide explains how to investigate a failed or incomplete Marketplace order, confirm whether payment was taken and avoid creating a duplicate purchase.
Continue to failed orders