Complete a Marketplace payment
Review the final basket, complete the secure payment process and confirm each purchased service, add-on or credit pack has been created correctly in your Estavo account.
Marketplace payment converts the basket into one or more purchases. Depending on its contents, a single checkout may create separate supplier orders, storage capacity or SMS credit activity.
How Marketplace payment works
Basket review
Confirm all selected services, connections, quantities and prices.
Secure payment
Enter the requested payment information and complete any required authentication.
Processing
Payment and Marketplace order creation are completed before confirmation appears.
Verification
Confirm each service or add-on appears correctly after payment.
A basket containing tenant checks, property services and account add-ons may produce separate order or balance entries after checkout.
Before starting the payment
- Review every basket item.
- Check tenant and property connections.
- Confirm quantities.
- Remove duplicate services or add-ons.
- Review the live price of each item.
- Confirm required information is complete.
- Open any supporting documents.
- Check Marketplace Orders for existing purchases.
- Confirm the payment method is available.
- Use a stable internet connection.
Some supplier orders may not be transferable or editable after payment and submission.
Open Marketplace checkout
Open Marketplace
Select Marketplace from the main Estavo navigation.
Open your basket
Review the full basket rather than using an immediate payment shortcut.
Complete the final review
Confirm every item and total.
Select Checkout
Proceed to the secure payment stage.
Review the order before paying
Marketplace checkout
Example final order summary
Tenant screening service
Selected tenant-check service
Document storage
Selected storage add-on
SMS pack
Selected messaging credits
Review tenant, property and account connections
Return to the basket and edit or recreate the item before payment.
Review the final total
- Review the price of each item.
- Check selected quantities.
- Confirm duplicate items have been removed.
- Review the final payable amount.
- Check whether the basket changed since it was first reviewed.
- Use the amount displayed at checkout as the current total.
- Stop if the total does not match the visible items.
Enter the requested payment details
- Confirm the checkout page is displayed inside the expected payment flow.
- Enter the requested card or payment information.
- Check the cardholder name.
- Review the billing information where requested.
- Check the payment amount again.
- Do not share payment details by email or support message.
- Select the payment button once.
Complete any required authentication
Bank approval
Follow any approval request shown by your bank or payment provider.
Verification code
Enter the code only in the secure authentication process.
Mobile-app confirmation
Review the merchant and amount before approving.
Declined authentication
Return to checkout only after confirming the original payment did not complete.
Wait for the payment to complete
- Keep the payment page open.
- Do not refresh the browser.
- Do not use the Back button.
- Do not select Pay again.
- Wait for the confirmation or failure message.
- Allow time for multiple order records to be created.
- Record any displayed payment reference.
Repeated clicks or a second checkout can create duplicate charges or Marketplace orders.
Review the payment confirmation
- Confirm the payment is marked successful.
- Review the payment reference.
- Check the amount paid.
- Review the date and time.
- Confirm the basket is no longer awaiting payment.
- Review any listed Marketplace order references.
- Keep the confirmation available for later review.
Verify that each Marketplace order was created
Payment incomplete
The checkout has not yet produced a confirmed payment or order.
Payment recorded
The payment has been confirmed.
Order available
The related Marketplace order or add-on record has been created.
Review required
Payment or order creation did not complete as expected.
Open Marketplace Orders
Display the account’s purchase history.
Find the latest payment
Search using the date, amount or payment reference.
Review each resulting order
Confirm every paid basket item produced the expected record.
Check for duplicates
Confirm each intended service appears only once.
Verify storage and SMS purchases separately
Document storage
Open the storage-usage area and confirm the total account allowance has increased.
SMS credits
Open the messaging area and confirm the new credits appear in the available balance.
Tenant checks
Confirm each check appears against the correct tenant with an appropriate initial status.
Property services
Confirm each service is connected to the correct property and shows the expected order status.
Review the payment and order history
- Review the payment reference.
- Check the amount.
- Review the purchased items.
- Confirm the date and account.
- Check the related order references.
- Retain any receipt or confirmation made available.
- Record the purchase in your own financial records where required.
Estavo organises order and payment information but does not replace your accounting or tax records.
Respond to an interrupted payment
Do not pay again immediately
The original payment may have completed.
Open Marketplace Orders
Check for new paid or processing orders.
Review your payment confirmation
Check your bank or payment-provider activity.
Retain available references
Keep the date, amount and any payment identifier.
Contact support where unclear
Provide the account, amount, time and reference without sharing full payment credentials.
Review a failed payment
- Read the displayed failure message.
- Check whether authentication was completed.
- Review whether the payment method was declined.
- Confirm the order did not appear in Marketplace Orders.
- Check whether the basket remains available.
- Review the total before retrying.
- Use another permitted payment method where appropriate.
- Avoid repeated rapid payment attempts.
Check your payment activity and Marketplace Orders before submitting another payment.
Common Marketplace payment problems
The Checkout button is unavailable
Confirm the basket contains valid items and all mandatory information is complete.
The total changed at checkout
Review live prices, quantities and any updated basket items before paying.
Authentication was not completed
Confirm the payment failed before returning to checkout.
The payment page froze
Check Marketplace Orders and payment activity before refreshing or paying again.
Payment succeeded but one order is missing
Retain the payment reference and contact support before purchasing the missing service again.
Duplicate orders appeared
Do not place further orders. Review payment activity and contact support.
Storage or SMS balance did not update
Confirm the relevant order is active, refresh the account and allow time for activation.
No receipt or confirmation is visible
Review Marketplace Orders and retain the payment and order references shown there.
The Marketplace payment has been completed
The next guide explains how to review previous Marketplace purchases, track their status and open any available service result or account add-on.
Continue to Marketplace orders