Review and manage your basket
Check every Marketplace item, verify tenant and property connections, correct quantities, remove unwanted services and confirm the total before proceeding to payment.
The Marketplace basket is the final review stage before payment. Items in the basket have not yet been purchased. Check every service carefully because some connections or supplier requests may be difficult to change after the order has been submitted.
How the Marketplace basket works
Items are not yet purchased
Services remain editable or removable until checkout is completed.
Connections must be checked
Tenant and property services should be linked to the intended record.
Quantities affect the total
Storage, SMS packs and repeated services may include adjustable quantities.
Payment creates the order
Checkout submits the selected services for payment and processing.
An item in the basket has not been paid for, submitted to a supplier or added to your account balance.
Before reviewing the basket
- Confirm which services you intend to purchase.
- Review Marketplace Orders for existing purchases.
- Check for pending or processing orders.
- Confirm the correct landlord account.
- Review the required tenants and properties.
- Check whether additional documents are needed.
- Review available storage or SMS balances.
- Confirm the account user is authorised to purchase.
- Use the live basket price rather than an earlier estimate.
Open your Marketplace basket
Open Marketplace
Select Marketplace from the main Estavo navigation.
Select the basket icon
Open the basket from the Marketplace header or account navigation.
Review the basket count
Confirm the number of displayed items matches your expected selections.
Open the full basket
Review every item rather than proceeding directly to checkout.
Review every Marketplace item
Your Marketplace basket
Example pre-payment review
Tenant screening service
Selected tenant-check service
Document storage
Selected storage capacity
SMS pack
Selected messaging-credit pack
- Read every service name.
- Confirm the service type.
- Review the connected record.
- Check the quantity.
- Review the live price.
- Check whether required information is complete.
- Remove any item you no longer require.
Check every record connection
A submitted supplier service may not be transferable to another tenant or property after purchase.
Review the quantity of each item
- Confirm tenant checks normally show the intended number of checks.
- Review the number of EPC services selected.
- Check the number of storage add-ons.
- Review the number of SMS packs.
- Confirm quantity changes update the total.
- Do not assume repeated items represent one service.
- Remove unintended duplicates before payment.
Review the current price of each service
- Check the price shown beside every item.
- Review whether the quantity affects the subtotal.
- Confirm the selected version or pack.
- Review the final basket total.
- Use the live Marketplace amount as the current price.
- Do not rely on a screenshot or earlier quotation.
- Stop before checkout where the total is unexpected.
Review the current basket and checkout totals before completing payment.
Edit a Marketplace item
Select the basket item
Open its details or use the available Edit action.
Review the editable fields
Check the service, record connection, quantity and required information.
Make the correction
Update the selected option or information where the service permits it.
Return to the basket
Confirm the item and total have updated.
Some services may require a new basket item when the selected tenant, property or service option changes.
Remove an unwanted item
Identify the correct item
Review its service name, connection and quantity.
Select Remove
Use the removal action shown beside the item.
Confirm the removal
Complete the confirmation where one is displayed.
Review the updated total
Confirm the item is gone and the basket amount has reduced.
Identify and remove duplicate items
- Compare service names.
- Review connected tenants and properties.
- Check the selected quantity.
- Review whether one item is a different service option.
- Check Marketplace Orders for an earlier completed purchase.
- Remove unintended repeated items.
- Do not remove an item solely because two names look similar.
Each purchased item may become an independent order, add-on or credit pack.
Check required information is complete
Tenant information
Confirm all mandatory information for screening services is complete and accurate.
Property details
Review the full address, occupancy, contact and access arrangements.
Supporting documents
Open every requested file and confirm it belongs to the correct record.
Declarations
Review any supplier confirmation or authority requirement before checkout.
Review the complete basket total
- Review each item subtotal.
- Confirm every quantity.
- Check the final amount displayed.
- Review whether any item changed price.
- Confirm removed items no longer contribute to the total.
- Stop where the total does not match the visible items.
- Refresh the basket only after reviewing unsaved changes.
Leave the basket without purchasing
Items may remain in the basket for later review where the Marketplace supports this. They have not been reserved, submitted or purchased.
- Confirm any edits have been retained.
- Review whether prices may change before checkout.
- Check whether supplier availability can change.
- Do not treat a basket item as a confirmed booking.
- Review the basket again before returning to payment.
- Remove items that are no longer required.
Prepare the basket for checkout
Review every item one final time
Confirm the service, connection, quantity and live price.
Check Marketplace Orders
Confirm similar items have not already been purchased.
Review the final total
Confirm the complete payment amount.
Select Checkout
Proceed to the Marketplace payment stage.
A basket containing multiple items can create several order records, balances or supplier requests after payment.
Common basket problems
The basket icon shows the wrong count
Open the full basket, refresh the page and review whether removed items are still displayed.
An item cannot be edited
Remove it and create a new basket item using the correct service details.
An item cannot be removed
Refresh the basket and check whether the item has already moved into an order or payment process.
The wrong tenant or property is shown
Stop before checkout. Edit or recreate the item with the correct record connection.
The quantity keeps returning
Save the change where required and confirm the item has updated before leaving the page.
The total is unexpected
Review quantities, duplicate items and current live prices before proceeding.
The basket became empty
Check Marketplace Orders before recreating items in case checkout or payment already started.
Checkout remains unavailable
Confirm all mandatory information is complete and that the basket contains at least one valid item.
The Marketplace basket is ready for checkout
The next guide explains how to complete payment, review the final amount and confirm the Marketplace orders have been created successfully.
Continue to Marketplace payment