Buy an SMS pack
Review your available SMS balance, compare the packs currently offered in the Marketplace, complete payment and confirm the additional credits are available for supported messaging.
SMS is an optional Marketplace messaging service. Packs add credits to the landlord account for supported SMS features. The live Marketplace shows the pack quantities, prices and purchase terms currently available.
How SMS packs work
Suitable for occasional tenant updates, reminders and short operational messages.
Suitable for regular messaging across several properties and active tenancies.
Suitable for higher message volumes and larger landlord portfolios.
Pack names, credit quantities, prices and purchase terms are displayed inside Estavo and may change.
Before buying an SMS pack
- Review your current SMS balance.
- Check recent SMS activity.
- Confirm another pack is not already processing.
- Estimate your expected message volume.
- Review the live pack quantities.
- Check the live price.
- Confirm SMS messaging is available to your account.
- Review the tenant telephone numbers you intend to use.
- Check that account users understand when SMS should be used.
- Avoid purchasing repeatedly because the balance has not refreshed.
Review your available SMS balance
SMS balance
Example account messaging balance
- Open the SMS or messaging-usage area.
- Review the available balance.
- Check recent messages.
- Review failed or queued messages.
- Check Marketplace Orders for pending packs.
- Estimate how many credits are needed.
Open SMS packs in the Marketplace
Open Marketplace
Select Marketplace from the main Estavo navigation.
Open Messaging or SMS
Select the SMS packs or messaging add-ons category.
Review available packs
Compare the live quantity, price and purchase details for each option.
Compare the available SMS packs
Choose the right SMS pack
Occasional messaging
Select a smaller pack where SMS is used only for selected tenant updates or reminders.
Regular portfolio use
Consider a larger pack where several properties and tenancies receive frequent updates.
Upcoming campaign
Estimate the number of intended recipients and messages before purchasing.
Existing balance
Add only the quantity required after reviewing current and pending credits.
Long messages, special characters or provider rules may affect how many credits are used. Review the live SMS guidance inside Estavo.
Review the pack quantity and live price
SMS pack order
Example Marketplace summary
- Confirm the selected pack.
- Review the credit quantity.
- Check the live price.
- Confirm the quantity is one unless another amount is intended.
- Review the current account.
- Check whether another SMS pack is pending.
Add the SMS pack to your basket
Select the required pack
Open the SMS pack with the intended credit quantity.
Review the live details
Confirm the pack quantity, price and account.
Select Add to Basket
Add the selected pack to the Marketplace basket.
Open the basket
Confirm the intended SMS pack appears once.
Review the basket before payment
- Confirm the pack name.
- Review the credit quantity.
- Check the number of packs selected.
- Remove duplicate items.
- Review the live price.
- Check the total amount.
- Confirm no unrelated Marketplace service is included.
- Review pending orders before checkout.
Complete the SMS pack payment
Select Checkout
Open the secure Marketplace payment stage.
Review the final total
Confirm the pack quantity and amount before payment.
Complete payment
Follow the payment instructions displayed inside Estavo.
Wait for confirmation
Do not refresh or close the page while payment and credit activation are processing.
The original payment may have completed even where the confirmation page did not update immediately.
Confirm the SMS pack order
- Review the on-screen confirmation.
- Check the Marketplace order reference.
- Confirm the pack purchased.
- Review the credit quantity.
- Check the payment status.
- Open Marketplace Orders.
- Confirm the order appears only once.
- Check whether the pack is active or still processing.
Verify your updated SMS balance
Not yet purchased
The pack remains in the basket and has not added credits.
Payment confirmed
Payment has completed and the credits can be activated.
Credits available
The SMS balance has increased and can be used by supported messaging features.
Credits not added
Review the Marketplace order and payment before trying again.
Open Communication or SMS settings
Open the messaging area that displays the SMS balance.
Review the new balance
Confirm the purchased credits have been added.
Check recent purchase activity
Confirm the pack and activation appear in the account history.
Refresh where required
Allow time for the displayed balance to update.
Send an SMS after buying a pack
- Confirm the pack is active.
- Open the supported SMS messaging feature.
- Select the correct tenant.
- Review the complete mobile number.
- Confirm the property and tenancy.
- Write a clear and concise message.
- Review the expected credit usage where shown.
- Check the message before sending.
- Review the delivery status afterwards.
A message sent to an incorrect mobile number may not be recallable. Review the tenant record and full number before using SMS credits.
Understand how SMS credits are used
Message length
Longer messages may be divided into more than one SMS segment.
Special characters
Some characters can affect message segmentation and credit usage.
Multiple recipients
Sending to several tenants can use credits for each recipient.
Failed delivery
Review the live SMS terms to understand how attempted or failed messages affect the balance.
The displayed balance and messaging screen should be used to confirm current credit use and any provider-specific conditions.
Review multiple SMS pack purchases
- Check the current SMS balance.
- Review all recent Marketplace orders.
- Confirm the latest pack is active.
- Check whether another purchase remains processing.
- Review recent message usage.
- Avoid duplicate purchases caused by delayed updates.
- Contact support where the balance or order history is unclear.
Common SMS pack problems
SMS packs are unavailable
Check the live Marketplace availability and your account permissions.
The wrong pack was selected
Remove it from the basket before payment and choose the correct quantity.
The basket shows duplicate packs
Remove repeated items and confirm the intended quantity before checkout.
The live price is different
Use the current Marketplace price shown for the selected pack.
Payment failed
Review the payment message and Marketplace Orders before retrying.
Payment completed but credits are missing
Check whether the order is active or processing, refresh the balance and retain the order reference.
SMS sending remains unavailable
Confirm the pack is active and that the messaging feature is enabled for the account.
The balance reduced more than expected
Review message length, recipients and the SMS usage details shown in the communication history.
The SMS pack has been purchased
The next guide explains how to review Marketplace items in your basket, correct quantities and connections and remove unwanted services before checkout.
Continue to manage your basket